Shipping policy
Thank you for shopping with Tatsvayam. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.
Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or high order volumes, processing times may be slightly extended.
Shipping Coverage
We currently ship across India.
If delivery to your location is unavailable, we will notify you and process a refund if applicable.
Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2-5 business days
- Tier 2 & Tier 3 Cities: 3-7 business days
- Remote Locations: 5-10 business days
Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered from time to time and will be clearly communicated on the website.
Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
You can use the tracking information to monitor the status of your shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailability
- Refusal to accept the shipment
the package may be returned to us. Additional shipping charges may apply for re-shipment.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Tatsvayam is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided during checkout.
Damaged or Missing Packages
If you receive:
- A damaged package
- A tampered package
- An incomplete order
please contact us within 48 hours of delivery with relevant photos and order details.
We will review the issue and provide an appropriate resolution.
Delays Beyond Our Control
While we strive to ensure timely delivery, Tatsvayam shall not be held responsible for delays caused by:
- Natural disasters
- Weather disruptions
- Transportation issues
- Government restrictions
- Courier service interruptions
- Other unforeseen events beyond our control
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Tatsvayam
Email: Tatsvayamindia@gmail.com
We will do our best to assist you as quickly as possible.